This is posted only for information
I’m Lucas, a Brazilian living here in India since the past 2 months, and for the next 4. I needed to buy a laptop for work, and Amazon was the only platform accepting my international card for payments. I bought an ASUS ROG Zephyrus G15 for 1,45,640 and received a damaged laptop – the paint was peeling, when turning the laptop on, the screen was not even properly displaying the image, it was like only one fourth of the image could be displayed on the screen.
They accepted it is their fault and offered a refund immediately, but it has only gone downhill from there. It’s been 3 weeks, 17+ hours of talking to customer support, 2 failed pickups and no resolution. This might be a long history of what happened, so apologies in advance.
I had bought a laptop (a new one) for work but I instead received a damaged laptop. I clicked a video of the unboxing and could see that the box looked old, piquing my doubt. On opening the laptop, it was damaged. The paint was peeling off and it was clearly worn out. On booting the laptop, the screen resolution was completely off – not what happens with a new laptop. I immediately initiated a return. Amazon accepted their fault, and scheduled a pickup for 28th.
So I waited, I stayed the entire day in home to make sure I would not miss the pickup. The courier never came because some technical issue on their side as confirmed by amazon support. I spent hours talking with customer support, trying to explain how ~1.5 lakh Rs is a very large amount to have held off for so long, how it’s needed for work and how the pickup messed up from amazon’s side. Tried asking them for a quick pickup, a fast tracked pickup but to no avail. The next available date according to all of the representatives I spoke to was 13th July (the return window closes on 30th June, which made me extremely anxious).
So yes, I had to wait more than two weeks for a pickup date of a company that does same day delivery! Of course initially outraged with the situation, but I was so tired of fighting that I just quietly waited. In the early morning of 13th, I received a message saying “pickup cancelled as refused by the client!”… WHAT?? I was flabbergasted they would straight up lie like that, no one showed at my doorstep, no calls were received! So there I go again, to talk with amazon support. Always the same speech is delivered, “I’m so sorry that his happened! I promised you the next pickup will be done!”.
This time the lies got even worse. I talked with a representative who said he would arrange a priority pickup for the very next day, I just had to wait for two hours for that to be updated in the system and a confirmation email would be sent! Well, at this point you can already probably guess what happened next, or maybe not, because it’s even worse: No pickup was even ever scheduled. And to my worse fears, when I tried rescheduling the pickup via their website, it was not giving me that option because the window had expired on 30th June! This cemented my fears of my money being completely lost.
So there I go again to talk with customer support, probably spent again over 2 hours re-explaining the situation, keep getting transferred to a “specialist” team that promises all is going to work out next time. Next pickup scheduled, now for 20th July, why do I have a feeling the same story is going to be repeated?
I knew I had to resort to taking this to Reddit and Twitter. Here are links of the same happening with other people in an unsettlingly similar way. I’m not an outlier, this is a systemic error!
Got scammed by Amazon on buying a gaming laptop
I got scammed by amazon today
Amazon scammed me and not giving a refund even after video proof HELPPP